We may collect and receive information about users of our Services (“users,” “you,” or “your”) from various sources, including: (i) information you provide through your license on the Services (your “Account”) if you register for the Services; (ii) your use of the Services; and (iii) from third-party websites, services, and partners.
Information You Provide
Registration. When you sign up with Tourwizard.net, we will ask for your contact information, including items such as name, company, email address, phone number, social pages. We collect connection tokens and information when you choose to link your social accounts for automatic virtual tour posting. When linking a social account we might collect the information like social pages, account name, birthday.
When you purchase a subscription or a product inside our application, your financial account information is directed to our third-party payment processor. We do not store your financial account information on our systems, except billing information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
Information We Collect When You Use Our Services
Cookies and Other Tracking Technologies. As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be set on your computer or device when you visit our Services. Cookies contain a small amount of information that allows our web servers to recognize you and your preferences. We store information that we collect through cookies, log files, and/or clear gifs to record your preferences.
We do not collect the usernames, passwords, server names and drive-configuration settings in our software except your account credentials.
What Do we do with the Information we collect?
We will use contact information to email purchase receipts, software update notifications, security update notifications, application notifications as well as a few helpful emails to get started with the software. We also may occasionally send out a promotional email. Nothing more than once per month and all promotional emails will have a link allowing to opt-out of all future emails.
Legal Basis for Processing Personal Information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in developing our Services and communicating with you as necessary to provide this, for example when responding to your queries, improving our software or undertaking marketing.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.
You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related, or similar purposes.
We won’t disclose your email address, or other personal information, to anyone unless we reasonably believe it is necessary to comply with a subpoena, court order, law, or regulation we may disclose your personal information or file data to the extent required to fulfill our legal obligation.
All personal information is collected and is kept in a secure database that is not subject to any unauthorized usage. We employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
You may request access to information associated with your account by emailing firstname.lastname@example.org.
This document was last updated May 2018